Privacy Policy
Last Updated: January 2025
At FeelFable, your privacy and emotional wellbeing are our top priorities. This Privacy Policy explains how we collect, use, protect, and share your information when you use our emotional support and relationship platform.
Information We Collect
Personal Information
When you register, we collect your email address, username, and basic profile information. If you later use therapy directory services, we may collect additional contact details needed to facilitate that experience.
Emotional Content
We collect the emotional posts, voice journals, and messages you choose to share. Anonymous posts are stored without personal identifiers.
Usage Analytics
We collect data about how you use our platform, including features accessed, time spent, and interaction patterns to improve the product experience.
Voice Recordings
Voice journal entries are encrypted and stored securely. You control whether these are kept private or shared anonymously.
How We Use Your Information
Platform Services
To provide anonymous sharing, voice journaling, couples' toolkit, peer support, and crisis support services.
AI Analysis
If AI analysis tools are enabled, they may use your data to provide personalized insights while maintaining privacy. These insights are informational only.
Matching & Support
To connect you with relevant peer support features and, when available, therapy directory professionals based on your needs.
Safety & Crisis Support
To provide immediate crisis support resources and monitor for potential self-harm indicators.
Anonymous vs. Public Sharing
Anonymous Posts
When you post anonymously, we remove all personal identifiers. Other users cannot trace these posts back to your profile.
Public Posts
Public posts are associated with your username and profile. You can change privacy settings at any time.
Voice Journal Privacy
Voice journals are private by default. You choose if and when to share excerpts anonymously.
Data Security
Encryption
All sensitive data, including emotional content and voice recordings, is encrypted both in transit and at rest.
Access Controls
Strict access controls limit who can view your data. Support staff only access data when necessary for crisis intervention.
Regular Audits
We conduct regular security audits and vulnerability assessments to protect your information.
Crisis Support & Safety
Automated Monitoring
Our AI systems monitor for crisis indicators in posts and voice journals to provide timely support resources.
Emergency Protocols
In cases of imminent danger, we may contact emergency services or crisis hotlines. This is done to protect your safety.
Counselor Access
If you use a therapy directory feature when available, licensed professionals may access relevant information you've shared when providing services.
Language
Product language
FeelFable's interface is available in English. You may submit content in other languages; we process it to provide support where possible.
Cultural Sensitivity
We aim to handle emotional expression respectfully across languages and cultural contexts.
Your Rights & Controls
Access & Download
You can access and download your data, including voice journals, posts, and any other content you created on the platform.
Deletion Rights
You can delete individual posts, voice recordings, or your entire account at any time.
Privacy Settings
Control your profile visibility, anonymous posting preferences, and data sharing settings.
Communication Preferences
Choose how and when we contact you, including crisis support notifications and learning library updates.
Third-Party Services
Therapy Directory
When you use a therapy directory feature (if available), we may share relevant information with licensed professionals to facilitate services.
Crisis Hotlines
We may share information with crisis support organizations when immediate intervention is necessary.
No Advertising Partners
We do not share your personal or emotional data with advertising companies or data brokers.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: privacy@feelfable.com