Terms of Service
Last Updated: January 2025
Welcome to FeelFable, a platform designed to support emotional wellbeing and strengthen relationships. By using our services, you agree to these Terms of Service. Please read them carefully.
Acceptance of Terms
Agreement
By accessing or using FeelFable's services — including anonymous sharing, voice journals, couples' toolkit, learning library, community forum, and crisis support — you agree to be bound by these Terms. Additional tools may be offered in later phases when enabled.
Age Requirement
You must be at least 18 years old to use FeelFable. If you are between 13-17, you may use the platform with parental consent and supervision.
Capacity
You represent that you have the legal capacity to enter into this agreement and use our services.
Platform Services
Anonymous Sharing
Our anonymous sharing feature allows you to post emotional content without revealing your identity. We cannot guarantee complete anonymity but implement strong privacy measures.
Voice Journal
Voice journal recordings are stored securely and encrypted. You maintain control over privacy settings and sharing preferences.
Couples' Toolkit
The couples' toolkit provides guided exercises and communication tools. It is not a substitute for professional relationship counseling.
Insights & analysis tools
If AI analysis tools are enabled on your account, insights are informational only and not professional medical or psychological advice.
Crisis Support
Crisis support features provide immediate resources and may connect you with emergency services if we detect imminent danger.
Therapy Directory
When the therapy directory is available, we may list licensed therapists and counselors. We do not guarantee the quality of services provided by third-party professionals.
User Responsibilities
Accurate Information
Provide accurate information when registering and using our services, especially when accessing crisis support or any professional directory features that may be available.
Respectful Communication
Treat other users with respect and empathy. No harassment, bullying, or discrimination is tolerated.
Privacy Respect
Respect others' privacy and anonymity. Do not attempt to identify anonymous users or share others' personal information.
Appropriate Content
Share content that is appropriate for emotional support. Avoid graphic violence, explicit sexual content, or illegal activities.
Safety First
If you are experiencing a mental health crisis, contact emergency services immediately. Our platform supplements but does not replace professional help.
Prohibited Uses
Harmful Content
Do not post content that promotes self-harm, suicide, violence, or illegal activities. Our AI monitors for such content.
Impersonation
Do not impersonate others, including mental health professionals, or provide false credentials.
Spam & Abuse
No spamming, excessive posting, or abuse of platform features including voice journals or anonymous sharing.
Data Misuse
Do not attempt to scrape, collect, or misuse other users' data or circumvent privacy controls.
Commercial Use
Personal use only. No commercial promotion or advertising without explicit permission.
Crisis Support & Emergency Protocols
Crisis Detection
Our AI systems monitor posts and voice journals for crisis indicators. If detected, we may provide immediate resources or contact emergency services.
Emergency Contact
In situations involving imminent danger to self or others, we reserve the right to contact emergency services, even if it compromises anonymity.
Professional Referrals
Crisis support features may connect you with external crisis hotlines. If a therapy directory is available, it may also help you find licensed professionals.
Limitation of Liability
While we strive to provide effective crisis support, we are not liable for outcomes. Always contact emergency services directly in life-threatening situations.
Privacy & Data
Data Collection
We collect emotional content, usage data, and voice recordings as described in our Privacy Policy. All data is encrypted and securely stored.
Anonymous Posts
Anonymous posts are stored without personal identifiers, but complete anonymity cannot be guaranteed due to technical limitations.
AI Processing
Your data is processed by our AI systems for emotional analysis, crisis detection, and personalized insights while maintaining privacy protections.
Third-Party Sharing
We only share data with third parties (therapists, crisis services) when necessary for your safety or when you explicitly consent.
Language
Product language
FeelFable's website and product interface are available in English. Additional interface languages may be added in a later phase.
User content
You may submit content in languages other than English. Processing quality can vary; some nuances may be lost.
Cultural Sensitivity
We aim for culturally respectful support. Professional human help is available when needed.
Intellectual Property
Your Content
You retain rights to your emotional posts and voice recordings. By using the platform, you grant us license to process and analyze this content.
Platform Content
FeelFable's learning library, software, and platform features are our intellectual property and protected by copyright and other laws.
Feedback
Any feedback or suggestions you provide may be used to improve our services without compensation.
Disclaimers & Limitations
Not Medical Advice
FeelFable is not a substitute for professional mental health treatment. Peer support and platform tools do not constitute medical or psychological advice.
Service Availability
We strive for 24/7 availability but cannot guarantee uninterrupted service. Crisis support features may have limitations.
Third-Party Services
We are not responsible for the quality or outcomes of services provided by external crisis hotlines or, when a therapy directory is available, third-party professionals listed there.
Limitation of Liability
Our liability is limited to the maximum extent permitted by law. We are not liable for indirect damages or outcomes from platform use.
Contact & Support
For questions about these Terms of Service, platform issues, or support needs:
Support: support@feelfable.com